FAQ

REGISTRATION

How do I register for an event?
  You can register online by filling the registration form on our website. Alternatively, you can also register by email

  • To register by e-mail, please send the delegates name, job title, email address, company name and telephone number to info@xerozo.com, or alternatively you can email the scanned copy of the completed registration form.
What is included in the event registration fee?
  The registration fee includes admission to the events, a comprehensive set of documentation material in both printed and digital format distributed at the venue, lunches and 2 refreshment breaks.

Hotel accommodation and travel costs are not included in the registration fee; however, we do have corporate rates with the hotel venue.

Is there any deadline for registration?
  There is no deadline for registration. However, for some workshops, sometimes we do limit the number of delegates to ensure optimum course interaction. We advise you to register as early as possible in order to avoid disappointment and to allow adequate time for our administration process.
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PAYMENT

When should I pay the registration fee?
Payment must be received within 5 working-days of your registration date.
What are the acceptable modes of payment?
  All of our events are pre-paid events. You can fill up your credit card details (Visa or MasterCard only) in the payment column of the registration form.

Alternatively, we do also accept following methods of payment:

  • Bank Transfer (Our bank details will be provided in the invoice sent to you)
  • Paypal
  • EBS
  • eWAY
Can I pay at the event venue?
No. Currently this option is not allowed
How secure is my credit card information and transaction?
We guarantee that your credit card information is treated with highest level of security. An invoice attached with the credit card slip will be sent to your personal email.
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ACCOMMODATION

How can I make a hotel booking?
After you register for an event, an e-mail will be sent to you confirming your registration and with information on how to book your hotel accommodation on request. We suggest that you book your accommodation as soon as possible. Our personnel can also offer suggestions as to nearby hotels as an alternative for your accommodation, but will not be able to make any bookings for you. Please note that accommodation is not included in the registration fee.
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VISA REQUIREMENT

How can I obtain a Visa to attend the event?
You need to contact the local embassy of the country which you would like to visit, and they will be able to advise you how to obtain your visa. Please note that our company is not responsible for the approval of delegates’ visa applications
I need an invitation letter to be included with my visa application, how can I get this?
  We can provide our registered delegates with invitation letters for Visa purpose once your payment has been received.
Please email info@xerozo.com the following details:

  • Event that you are attending
  • Full name registered in your passport
  • Nationality
  • Passport Number
  • Passport Expiry date
  • Company Name
  • Job title

An email will be sent to you shortly with the invitation letter in PDF format.

Can I get a refund if my visa application has been rejected?
Delegates are responsible for their own travel arrangements. Our normal cancellation policies apply. Please refer to cancellation policy in the Terms & Conditions section of your registration form.
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CANCELLATION, SUBSTITUTION & REFUND

Can I change the name/details of the delegate(s) after registration?
  Yes, a name can be changed at no additional cost. Please email info@xerozo.com providing the details of the delegate(s) you wish to replace and the details of the replacement(s). This email should include:

  • Full names, titles and positions in company
  • Company name
  • Direct telephone (for any urgent purpose)
  • Delegate’s email address (for us to send the Pre-Course Questionnaire)
I have registered for an event but I can no longer attend, what is your cancellation policy?
  Cancellation policy can always be found in the Terms & Conditions section of your registration form. Basically, cancellations can be made if it is submitted more than 30 days prior to the event.
For cancellations received less than 30 days prior to the event, you have several options:

  • You can send a replacement as we do substitution free of charge
  • If no one from your organisation can attend, full delegate fee must be paid and we will issue a credit voucher of the same amount. This voucher is transferable to anyone within your organisation and can be redeemed against any IIG events anywhere in the world. If you wish to attend an event of a higher value, you will have to top-up the balance.
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LANGUAGE & INTERPRETATION

What is the primary language used in the event?
All our public events are conducted in English, unless otherwise stated.
You can have an in-house programme conducted in the language of your preference. For more information, please visit our in-house training section.
Will there be interpreters at the event for non-English speaking delegate?
If you require simultaneous interpretation service, please let us know in advance. Additional fee will apply.
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OTHERS

Can I get a copy of the delegate list prior to the event?
We do not disclose delegate list prior to the event taking place. A list of participants will be available at the event only.
What is the dress code for the event?
Most of our delegates who attend our courses prefer to wear business/ smart casual clothing. No shorts please. You can also bring optional formal clothing for your personal dinner or networking functions.
Who should I inform about my dietary requirements?
A Pre-Course Questionnaire will be sent to you before the day of the events. You can highlight any special dietary requirements when you fill up the questionnaire.
How many people are required for an in-house programme?
We propose a minimum of 15 people per in-house course.
You are welcome to invite colleagues from other locations and subsidiaries
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If you have any other enquiries, please send it to info@xerozo.com and we will get back to you shortly.